Using eLearning Support Online
The best place to get VCC Moodle support, or to help yourself.
Moodle support at VCC is managed through a dedicated web portal maintained by the centre. Between 2013 and 2017, the eLearning Support team has handled over 4600 support requests related to Moodle, online course media creation, and a variety of learning technologies.
Access eLearning Support Online at http://cid.vcc.ca/elsupport
Use eLearning Support Online to get help with VCC's Moodle LMS or other VCC educational technology:
- Create a new support request ("ticket") or review or change an existing one, using our simple web form.
- Search the eLearning Support KnowledgeBase for quick answers to common Moodle or educational technology issues.
- Read the latest VCC Moodle service updates or training opportunities from eLearning Support.
- Use our Quick Links to help you request a new Moodle shell or manage your online course.
Note: Emails sent to email@example.com are also automatically tracked in this system.